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customer charter
Customer Charter

G4S Security Systems is one of Europe’s leading specialist suppliers of Integrated Security Systems. We design, install and maintain security systems to meet your exact requirements, and we guarantee:

1. That the system will work effectively for its design life (Subject to a proper maintenance contract being in place) - minimising inconvenience to your staff from poorly designed or low cost, low value equipment.

2. That the system will be installed by specialists, who have installed large integrated systems in:
  1. The UK offices of the largest bank in the World - Bank of Mitsubishi-Tokyo, as well a number of other Banks and Finance Houses.
  2. Two of the largest International Airports in the World - London Heathrow and London Gatwick.
  3. One of the largest Government buildings in London - the Department of Transport Headquarters.
  4. The Headquarters of the British Standards Institution, the lead organisation for quality in the UK.
  5. A number of the most security conscious government organisations, including defence establishments, HM Prisons and HM Customs & Excise.
  6. Two out of the three largest computer companies in the world, including some of their mainland European premises, as well as many other specialist computer companies.

3. That the system will be maintained by specialist security systems service engineers, who are capable of diagnosing and correcting faults on computer software and hardware, as well as all aspects of the network and component parts. We do not employ intruder alarm engineers to maintain our hi-tech systems.

4. That we employ more specialist technical service engineers per installed integrated system than any of the major ‘non specialist’ security alarm companies. Our business is providing our client base, which is a relatively small number of large blue chip and Government organisations, with top quality installation and service - unlike the large security companies who service tens of thousands of intruder alarm systems.

5. That we shall provide a cost effective solution to your security needs - which may also be the least expensive due to our major purchasing power with suppliers (we are one of the largest purchasers of CCTV and Access Control equipment in the UK) combined with a tightly controlled low overhead structure.

6. That we will not supply an in house security system, but will recommend from our wide range of system suppliers, the equipment that most closely matches your requirements which are often least cost but most value.

We do accept that we shall not always be the cheapest, as we consider the integrity and reliability of the system and its on going maintenance costs, are often more important than initial cost.

In a tender situation, we will not compromise our standards to meet the bottom price scenario, as we take a long term view of the client - supplier relationship. We want to continue to give the same quality service to key clients over the next ten years as we have over the last ten years.

To further this aim, we operate partnership agreements, often written by our clients, which define price, response and quality requirements and what each side expects from the other. Open pricing is but one benefit of this system, with long term confidence in the relationship being another benefit of major significance.

If you need a reliable cost effective solution to your security needs supplied by one of the UK’s most technically accomplished and most reliable integrated security system specialists, you do not need to look further than G4S Security Systems .

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G4S Security Systems (UK) Ltd, Princess House, Nobel Drive, Hayes, Middlesex, UB3 5EY
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Products
.Access Control
.Integrated Security
.CCTV
.Biometric Systems
.Remote Monitoring
.Electronic Article .Surveillance
.Barriers & Turnstiles
.Perimeter Protection
.Intruder Alarms
.Fire and PA systems
.Network IP Cameras
.Time and Attendance
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